Problem Solving Options on eBay

Buyers and sellers all want every
transaction to proceed smoothly to
a successful conclusion every
time. Ebay wants that to happen,
as well. However, occasionally
problems will arise.
A buyer doesnt receive the
merchandise in a timely manner or
the merchandise is not as stated
or arrives damaged and unusable.
There are a lot of points at which
a sale can run into a problem.
Amazingly enough they rarely do
run into problems. Most sales are
satisfactorily completed....many,
many thousands of them each and
every day.
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The first and most obvious way to
solve a problem with a transaction
is for the buyer and seller to
speak with one another either by
email or by telephone or both.
If everybody will remain calm and
polite, problems and differences
can usually be worked out to the
mutual satisfaction of both
parties. Ebay recommends that this
be the first step to solving a
dispute.
If, after trying to work the
problem out together, the dispute
cant be resolved, the next step is
to start a dispute report.
Buyers have 60 days to report a
dispute after the close of an
auction or a completed sale.
The seller has 10 days to respond
to a dispute after it is filed. If
the dispute can be resolved
through this contact, then the
dispute is closed.
After a dispute has been filed and
the seller does not respond or the
problem cant be resolved within 10
days, then the buyer can file a
complaint with eBays Trust and
Safety division.
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Unless you use Paypal to pay for
the items you buy, you have very
little chance of recovering your
money. The cards are stacked in
favor of the seller.
If, however, you pay through
Paypal, you will have your money
refunded in full if the dispute
cannot be ironed out.